Shipping Policy
Processing Time
- Orders are processed within 1-3 business days (Monday–Friday).
- During peak seasons or holidays, processing times may be slightly longer.
Shipping Time & Rates
- Standard Shipping (Free for orders over $50): 7–14 business days
- Express Shipping: 3–7 business days (Additional charges apply)
Shipping times may vary depending on the destination and any unforeseen delays.
Tracking Information
- Once your order ships, you will receive a confirmation email with tracking details.
- Please allow 24–48 hours for tracking updates to appear.
Shipping Destinations
- We currently ship within the USA only.
- Some remote locations may experience extended delivery times.
Delayed or Lost Packages
- If your package is delayed beyond the estimated timeframe, please contact us at johanaanaisa@gmail.com.
- If your package is lost in transit, we will work with the carrier to resolve the issue.
Address Accuracy
- Please ensure your shipping address is correct at checkout.
- We are not responsible for undelivered packages due to incorrect addresses.
Order Modifications & Cancellations
- Orders can only be modified or canceled within 12 hours of placement.
- Once processing begins, modifications or cancellations are not possible.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will assist you with a replacement or refund.
For any questions, reach out to johanaanaisa@gmail.com.